What is Access24?
Access24 is an automated 24-hour information line that
provides information about your accounts with BankEast.
What is the fee for using Access24?
Access24 is provided as a free service for BankEast customers.
How do I sign up?
Just call or stop by any BankEast location for information
about obtaining an Access24 PIN.
Is my Access24 PIN the same as my debit card PIN?
No. Your debit card PIN will not give you access to Access24.
Please contact your nearest BankEast location for information
about obtaining an Access24 PIN.
Can I use Access24 for my business accounts?
Yes. You just need to obtain an Access24 PIN as explained
above.
What is the Access24 Phone number? You can reach
Access24 by calling us toll free at 866-394-4131. If you are
in the Knoxville area, the local number for Access24 is
865-540-5888.
ATM and Check Cards
How do I report a lost or stolen ATM or Check Card?
You can report a lost or stolen card 24 hours a day by calling Access24 (1-866-394- 4131) and selecting Option 2. During normal banking hours (Monday – Friday, 8:30 a.m. to 5:00 p.m. ET), you may also call us at 865-540-5831.
May I select my own Personal Identification Number (PIN)?
Yes. Just tell the Customer Service Representative that you want to select your own PIN when you are opening your account.
Where can I find a BankEast ATM?
ATMs are located at all BankEast branches. Click here to find our locations and hours.
What does it cost to use a BankEast ATM? There is no charge for using a BankEast ATM.
What does it cost to use another bank’s ATM? Nothing. Not only does BankEast not charge you for using another bank’s ATM, we will also pay the surcharge the other bank charges you, up to ten times per calendar month.
What is a surcharge? A surcharge is the fee that Bank’s charge non-customers for using their ATMs.
A surcharge showed on my receipt when I used another bank’s ATM. Will my account be charged for the full amount on the receipt?
No. The surcharge amount will be deducted before the ATM withdrawal is taken from our account. (Example: You withdraw $50 from another bank’s ATM, and your receipt shows a total amount of $52.50. Only $50 will be deducted from your account. BankEast pays the $2.50 to the other bank.)
Online Banking
Do you have to be a BankEast customer to use Online Banking? To access your accounts through Online Banking, you must have at
least one BankEast account.
How do I find BankEast OnLine on the Internet? Go to
www.bankeast.com. Select one of the options in the Online
Banking box on the right side of your screen to go to the desired
area of Online Banking: Demo, Enroll or Login.
How do I sign up for Online Banking? You may sign up online by selecting "Enroll" and following the
on screen prompts. After you sign up, you will have an opportunity
to enter an Access ID and Password. Following that, you will be
able to access your accounts.
Once I request to be signed up for Online Banking, how long before
I can begin using the service? Your accounts will be activated,
and you may begin using Online Banking immediately.
What are the system requirements to access Online Banking?
You need access to the Internet (by PC, web TV or other means).
Your browser connection needs to be Internet Explorer 6.0 (or
greater) or Netscape 6.0 (or greater). Your system should also be
set up with 128–bit encryption. If your system does not have the
correct version of browser software or encryption, you can
download the appropriate version by going to either
www.microsoft.com or www.netscape.com.
What type of transactions can I complete from Online Banking?
You can review and print transaction statements, view and print
paid checks, transfer funds between accounts, and pay bills. You
can also select, sort and export transactions to personal
financial management applications, such as Microsoft Money and
Intuit’s Quicken.
What is the charge for using BankEast OnLine? BankEast OnLine is a free service provided to BankEast customers.
What do I enter in the Access ID and Password box (on the login
screen)? You should have created an initial Access ID and Password for
your first–time login. Your Access ID is at least six characters.
Your Password is 4-17 alphanumeric characters. (You may use either
alphabetical or numeric characters). Both your Access ID and
Password are case sensitive, which means that upper and lower case
characters should be typed exactly as they were input when you
initially created your log on information.
How do I change my password? Once you are logged in to BankEast OnLine, select the Option
button, then select Change Password from the drop down menu. Enter
your current password, then enter your new password twice. Your
password may be 4-17 alphanumeric characters. (You may use either
alphabetical or numeric characters). Remember that your password
is case sensitive.
What do I do if I forget my password? You may contact us by phone at 865-540-5842 or during your next
bank visit to select a new password.
What happens if I incorrectly enter my password? If you enter your Access ID or Password incorrectly three
consecutive times, you will be locked out of Online Banking. This
is one part of our comprehensive security plan to ensure
confidentiality. To gain access again or to receive a new
password, contact us by phone at 865-540-5842 or during your next
bank visit.
Which accounts will I be able to view through BankEast OnLine?
You may view any accounts on which you are one of the
first three authorized signers.
How do I add accounts for viewing on BankEast OnLine?
If you are not able to view all your accounts on BankEast Online,
please contact us by calling 865-540-5842.
How do I view my account balances? You may view your account balances by selecting Accounts from the
main menu near the top of the screen.
What screens can I print on BankEast OnLine? You may print any screen that appears within the BankEast web
site. To print, click on the Print option under File at the top
left of your screen, or click on the Print icon in your toolbar
near the top of the page.
Does the balance shown on the Accounts Summary page include all
transactions that have posted to my account? On Checking and Savings accounts, all memo posted transactions
(transactions that have been presented to the account including
those presented today) are included in the balance, including ACH
transactions and Online Banking transfers made during the day.
Is there anywhere in the Certificate of Deposit (CD) information
that states the maturity date? Yes, the maturity date is stated in the CD information section.
You can obtain maturity information as well as information on the
balance, interest received, interest rate, and transaction
activity.
To and from which accounts can I complete transfers?
You may complete transfers to and from checking and savings
accounts as well as transferring to or from your line of credit.
You may also transfer from your checking or savings accounts to
make a payment on your BankEast loan.
How do I transfer funds between accounts? To transfer funds between accounts, start on the Accounts Summary
page and select Express Transfers from the main menu bar. Select
the account that you are making the transfer from (ex: checking).
Then select the account that you are making the transfer to (ex:
savings). Type in the amount of the transfer. You may also make transfers from within your account. Start on the
Accounts Summary page, and select the account that you are making
the transfer from (ex: checking). Then select Transfers from the
main menu bar. Type in the amount and date of the transfer. Be
sure to select the account that you wish to have the payment made
to.
NOTE: When setting up a transfer using this feature, you must
first select the account that you are making the transfer from.
You can select this account from the Accounts Summary page. Then
proceed with the transfer process.
Is there anywhere in the loan information section that states the
loan rate? Rate information for an existing loan is available in the Balance
information section. You may access it by clicking on the Balance
button.
Where can I find current interest rate information?
BankEast does
not provide current loan or deposit rates in its website due to
the ever changing nature of the interest rate environment. Please
contact your local branch or call 865-540-5800 for current rate
information.
How do I signup for Bill Payment? Move your mouse to Bill Payment, then select Bill Payment from the
drop down menu that appears. Enter an Access ID and Password. If
you wish, these may be the same as your BankEast OnLine Access ID
and Password. However, they may be different if you prefer. Please
allow up to 72 hours for your enrollment request to be
approved.
Can I make bill payments from my savings account?
To use bill
payment, you must have a checking account. Bill payments are not
available from your savings account.
What types of bills can I pay through the bill payment service? You may pay almost any payee you wish. However, there are four
restrictions:
The merchant must be located in the United
States;
Payments may not be remitted to tax authorities or
government and collection agencies;
Payments may not be
remitted to security companies such as Ameritrade for stock
purchases or trade taxing authorities, and
Court directed payments are unauthorized (Alimony, child
support, or other legal debts). A merchant is defined as
anyone (company or individual) to whom you want to send
money.
How will I set up my bill payment vendors?
To add vendors after your enrollment request has been
approved:
Log onto BankEast OnLine
Under “List of Bill payment accounts for ‘customer
name’”, click on the Account Number listed next to Primary
Account.
To set up payees, click on the My Payments
tab
Click on Manage Payees
Click on Add New Payee. In the box next
to Payee Name, enter the name of the business you will be
paying, then click on Search.
If the Payee is already in the system, you will be
prompted for your account number with that vendor, and
then asked to confirm if this is your payee.
If the Payee is not in the system, a screen will
appear prompting you for information about your Payee.
Please allow up to 72 hours for verification of your
payee’s information.
How will I know when a vendor has been approved?
A vendor that has not yet been approved will appear in red and
have “pending” beside the vendor name. After a vendor has been
approved, it will appear in black and have ”active” beside the
vendor name.
How do I pay a bill or set up a recurring payment?
Log onto BankEast OnLine.
Under “List of Bill payment accounts for ‘customer
name’”, click on the Account Number listed next to Primary
Account.
Click on the My Payments tab.
Select Single Payment if you are paying a
bill that has an amount that will change each month, such as
a credit card payment, or Recurring Payment if you are paying a
bill that will always be the same amount, such as a mortgage
or car payment.
Schedule your payment, and then click on Submit.
Can I use the online bill payment service for my business?
Yes. Just click on the Bill Payment button to set up your Business Bill Pay account. There is no charge for
Business OnLine Bill Payment.
What is the cost for using bill payment? There is no charge for using the BankEast OnLine Bill Pay service.
How many days in advance do I have to request a bill to be paid
before it is due? Please select the payment date a minimum
of 5 days prior to when the bill is due. However, we suggest
selecting a payment date 7-10 days prior, as many national
companies may take longer to process the bill payment.
Please be very careful when selecting the payment date to allow
sufficient time for processing and mailing in order to avoid late
fees from the company.
How do I know if a bill payment that I’ve requested to be paid has
been paid from my account?
You may view all the transactions,
including bill payments that have occurred on your account in the
last two months, by selecting the Transactions button from the
menu bar. By selecting the Current Business Day, you may view
transactions that are pending on your account for today. You may
also view a complete payment list by accessing the Bill Payments
section in online banking.
When the bank sends my payment to a vendor, how does the vendor
know to apply the payment to my account?
When you are setting up
bill payments, you will be asked to enter your account number with
the vendor. It is extremely important that this information is
entered correctly, because this is what the company refers to when
applying appropriate credit for the payment.
How do I delete a vendor from my bill payment vendor list? You may
delete a vendor from your bill payment vendor list by selecting My
Payments, then Manage Payees. Select the payee you wish to delete,
then select Yes.
What happens if I do not have sufficient funds in my account to
make a recurring bill payment that I have set up?
If your account does not have sufficient funds in the available
balance, Bill Pay will still attempt to make the payment. Because
an attempt was made, the payment will appear on your bill payment
screen as if the transaction was completed. However, during that
night’s processing, the bill payment transaction will not be
completed because there were not sufficient funds in your account
to cover the requested bill payment. Bill payments are processed
using available balances only.
How do I export my account data to Quicken or Microsoft Money?
To export transactions to a personal finance application, click
the Transactions button for the selected account. Complete the
search information and the format type. Quicken interchange format
(.qif) = Quicken. Open financial exchange (.ofx) = Microsoft
Money. Comma separated file (.csv) = Windows Clipboard. Intuit
Quickbooks (.iif) = Quickbooks. Then click the Export button to
complete the process.
How will I know when my transaction took place? When you make a bill payment, funds transfer, or Express Transfer
transaction, a date and time stamp will appear on your
confirmation receipt.
Is there an online help section to help me navigate through
BankEast OnLine? Yes, you may go to online help anytime by selecting Help from the
menu bar. You may choose from a variety of topics.
Where else can I receive help for BankEast OnLine?
You may speak with a customer service representative from 8:30
a.m. to 5:00 p.m., Monday through Friday, by calling 865-540-5842.
You may also email your request to
onlinehelp@bankeast.com.
Where can I receive help for BankEast OnLine Bill Pay?
You may
speak with a customer service representative from 7:30 a.m. to
11:00 p.m., Monday through Friday, by calling toll free,
1-877-547-1711. We also have 24 hour, 7 day a week voice mail
support at that same number. Just leave a message, and someone
will call you back as quickly as possible.
How do I enlarge the size of the text as it appears on my screen? You may change the size of the text by selecting View in the main
header bar, then Text Size and selecting the size you prefer.
Changing the viewing screen size of your monitor will also enlarge
the text appearance.
What is the cut–off time to complete transfers on the current
business day? Transactions completed on BankEast OnLine Monday–Friday, before
4:00 p.m., ET will post to your account that day. Transactions
completed after 4:00 p.m. ET will post to your account the next
business day. Transactions completed any time on Saturday and
Sunday will post you your account on the next business day.
What is the cut–off time to complete bill payment transactions on
the current business day? Transactions completed on BankEast OnLine Bill Pay Monday–Friday,
before 3:00 p.m., ET will post to your account that day.
Transactions completed after 3:00 p.m. ET will post to your
account the next business day. Transactions completed any time on
Saturday and Sunday will post you your account on the next
business day.
Welcome to Redstone Bank
Member FDIC |
Equal Housing Lender
Curtis Mortgage Company, Inc. is a wholly owned subsidiary of BankEast Corporation.
Equal Housing Lender